Senior Operations & Customer Service Representative

Senior Operations & Customer Service Representative

Job Title: Senior Operations & Customer Service Representative
Contract Type: Full Time
Location: Brisbane
Reference: 3175919
Contact Name: Renee Hooper
Contact Email:
Job Published: June 01, 2021 14:16

Job Description

An opportunity exists for an experienced Customer Service Representative with a strong operational background to join the team with this global freight forwarder, located in Eagle Farm.  In the role you will be responsible for end-to-end customer service duties as well as some combination operational duties. To be an eligible applicant you must have previous experience in operations and customer service with a freight forwarder in the Australian market. CargoWise experience is essential.

Duties & responsibilities include: 
  • P/O management & status reporting
  • Taking bookings and arranging transport
  • Formulating and submitting client quotations
  • Status reporting and updating on any industry changes
  • Combination operational duties 
  • Third party billings, invoicing, reporting & EOM processing
  • Attending client visits with sales staff and management as required
  • Develop & maintain relationships with shipping lines, freight forwarders, overseas offices/agents, customers, suppliers and internal staff  
To be successful in this role the following are required:
  • Prior experience in freight forwarding operations and customer service roles in the Australian market.
  • CargoWise experience is essential 
  • Attention to detail and accurate data entry skills
  • Excellent communication skills - both written and verbal
  • Ability to prioritise and meet deadlines
This is a great opportunity for someone who has solid sea freight & customer service experience looking to work for a global organisation who offer stability and a great team environment.

Apply online today! For further information about this role or similar positions speak to one of our specialist recruiters Renee Hooper on mobile 0455 485 826.

People in Focus provide job opportunities in Freight, Shipping and Logistics Industries.

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