National Customer Service Operator with ref. 3952164

This well known freight forwarder located in Botany is seeking a proactive Customer Service expert to work in their national office and deliver exceptional service and support to their clients. In this role, you’ll be responsible for preparing accurate quotations, coordinating shipments, and supporting the sales team, working closely with internal and overseas teams to ensure smooth end-to-end logistics.

Key Responsibilities:

Prepare and issue competitive quotes to clients
Coordinate international shipments by liaising with global offices
Generate and share order tracking reports with customers
Create and distribute tailored import tariffs
Support sales team with client and rate information
Provide documentation and rate details to the operations team
Organise third-party shipments as required
Answer enquiries in a timely manner

Essential Experience:

Previous experience of at least 2 years, in customer service or operations (particularly exports), within international freight forwarding
Must be experienced in pricing and quoting for freight forwarding
Highly experienced using Excel
Strong interpersonal skills with the ability to build and maintain customer relationships
Excellent communication skills, both written and verbal
Able to work independently and collaboratively within a team
Highly organised with strong multitasking abilities
Exceptional attention to detail and a practical approach to problem-solving

If you're passionate about delivering outstanding service and thrive in a fast-paced logistics environment, we’d love to hear from you—apply now and take the next step in your freight forwarding career. Interested applicants are encouraged to apply online or for further information please contact Deb Collie - 0466 444 364.

People in Focus connects talent with opportunity in the Freight, Shipping, and Logistics industries. With our industry expertise, we’ll help you chart a course for success.

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