Senior Customer Service Representative

Senior Customer Service Representative

Job Title: Senior Customer Service Representative
Contract Type: Full Time
Location: Australia
Reference: 2966559A
Contact Name: Andrew Waterworth
Job Published: September 09, 2019 08:46

Job Description

Due to a sustained period of business growth this international freight forwarder is seeking to recruit a Senior Customer Service Representative to manage a portfolio of established clients. You must have international freight forwarding customer service experience in the Australian market in order to be considered for this role. 

Duties and responsibilities:
  • Handling general customer enquiries and query resolution
  • P/O management
  • Shipment tracking 
  • Status reporting
  • Finalising customer invoices
  • Liaising with overseas offices, internal departments, service providers and clients
Role Requirements:
  • Customer service experience in freight forwarding environment essential
  • Cargowise experience desirable, though not essential
  • Computer literacy in MS Office applications
  • Excellent communication skills – written and oral
  • Willingness to learn and contribute to team outcomes
  • Ability to prioritise and follow through
  • Attention to detail
Are you ready to develop your current skill set with a professional and supportive employer? For your efforts you will be rewarded with an attractive salary package and excellent working conditions.  

Interested applicants are encouraged to apply online or for further information please contact Andrew Waterworth – mobile: 0426 909 904.

People in Focus are specialists in creating employment solutions in international and domestic freight forwarding and logistics.  Interviews can be scheduled at a location convenient for you.

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