Field Technician - Support & Implementation

Field Technician - Support & Implementation

Job Title: Field Technician - Support & Implementation
Contract Type: Full Time
Location: Sydney
Reference: 2974900A
Contact Name: Renee Hooper
Contact Email:
Job Published: August 16, 2019 11:16

Job Description

Australia's leading distributor of inventory control systems is seeking a Field Technician to effectively install, implement & support onsite hardware & software to all new clients in the Mining, Aerospace, Government and Manufacturing sectors. This role requires regular Australia wide travel, sometimes to remote locations. To be considered for this role you must have full Australian working rights & demonstrated experience in field service and/or IT applications in a relevant industry.  

Duties & Responsibilities:
  • Install onsite hardware & software solutions
  • Assist in development & delivery of end-user training
  • Provide in-house technical support as part of the help desk team
  • Provide high level support & resolution of customer issues utilising CRM ticketing system
  • Provide system trouble-shooting and rectification of technical issues 
  • Maintain and update internal documentation
Role Requirements:
  • Strong IT application skills incl system interface
  • Field support experience incl implementation, commissioning, training and fault finding
  • Onsite mining industry exposure preferred
  • Customer contact experience incl training
  • Proficient in MS Office especially excel
  • Ability to travel domestically - once per month up to 1 week (on average) 
  • Sound time management skills
  • Strong communication and relationship building skills, both written and verbal with people from a variety of backgrounds
  • Capacity to proactively grasp new concepts and apply on-the-job
  • Relevant tertiary qualification preferred
  • Discipline & initiative to work solo or in a team environment
  • Unrestricted Australian driver's license
This thriving family-owned company offers a challenging and rewarding opportunity for anyone that is looking to further develop their current skill set and leave the desk, warehouse or factory behind.

Interested applicants are encouraged to apply online or for further information please contact Renee Hooper - mobile: 0455 485 826. 
People in Focus specialise in creating employment solutions in international and domestic freight forwarding and logistics. Interviews can be scheduled at a location convenient to you.

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