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Customer Service Specialist - Supply Chain Operations

Customer Service Specialist - Supply Chain Operations

Job Title: Customer Service Specialist - Supply Chain Operations
Contract Type: Full Time
Location: Sydney
Industry:
Reference: 3199686
Contact Name: Renee Hooper
Contact Email: renee@peopleinfocus.com.au
Job Published: December 23, 2020 15:45

Job Description

FedEx Logistics are a leading supply chain provider, with a large global presence, servicing clients across the entire supply chain process. Due to continued growth, they are expanding with a new supply chain division located in Western Sydney.

To assist with the set up and development of the division they are looking to appoint a Supply Chain Operations – Customer Service Specialist to interface with customers, vendors & internal departments on the daily operational activities & handle requests to ensure complete fulfilment of services.
  
Duties & responsibilities:
  • Act act as the primary point of contact for nominated accounts
  • Assume ownership of the customer’s problem and communicate & resolve complex customer service issues
  • Facilitate special projects where required and coordinate & liaise between departments and within work groups
  • Maintain KPI's & performance goals
  • Compile reports on service levels, vendor performance & KPI’s
  • Provide recommendations & execute corrective action plans where required
  • Ensure adherence & compliance of ISO’s, quality management, safety & security at all times
  • Assist in the training & compliance of vendors, partners & internal teams
Skills & experience required:  
  • Senior Customer Service experience in either freight forwarding and supply chain operations
  • Solid understanding of Ocean, Air, Transport & Warehouse products
  • Exceptional customer service and relationship building skills
  • Background in Medical Devices will be highly advantageous
  • Computer literacy in MS Office (PowerPoint, Excel, Word, and Visio)
  • Diploma in Logistics/Transport or relevant industry highly desired
Attributes:
  • Strong communication skills – both written & verbal
  • Independent, organised, and efficient
  • Detail orientated, accurate & strong problem-solving skills
  • Professionalism, integrity and the ability to build long term relationships
This is a new and exciting role with a leading organisation, you will be rewarded with a competitive salary, excellent working conditions and opportunity for growth.

FedEx Logistics have engaged the services of People in Focus to coordinate the recruitment of their new Supply Chain division based in Western Sydney.

All communication for available positions will be directed through People in Focus, please feel free to contact Renee Hooper for further information – m 0455 485 826.

People in Focus specialise in creating employment solutions in international and domestic freight forwarding and logistics. Interviews can be scheduled at a location convenient to you.  
  
www.peopleinfocus.com.au 
www.facebook.com/PeopleinFocus

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