Service Specialist - Supply Chain Operations with

Leading international supply chain provider, located in Western Sydney, is seeking an experienced Service Specialist to join their growing team. In this role you will be required to assist in the development & growth of the division & interface with customers, vendors & internal departments on the daily operational activities & handle requests to ensure complete fulfilment of services. To be considered for this role you must have prior experience in warehouse supply chain operations/customer service.

Duties & responsibilities:

Act act as the primary point of contact for nominated accounts
Assume ownership of the customer’s problem and communicate & resolve complex customer service issues
Facilitate special projects where required and coordinate & liaise between departments and within work groups
Maintain KPI's & performance goals
Compile reports on service levels, vendor performance & KPI’s
Provide recommendations & execute corrective action plans where required
Ensure adherence & compliance of ISO’s, quality management, safety & security at all times
Assist in the training & compliance of vendors, partners & internal teams

Skills & experience required:

Senior Customer Service experience in supply chain operations
Background in Medical Devices and/or Pharma will be highly advantageous
Solid understanding of Ocean, Air, Transport & Warehouse products
Exceptional customer service and relationship building skills
Computer literacy in MS Office (PowerPoint, Excel, Word, and Visio)
Diploma in Logistics/Transport or relevant industry highly desired

Attributes:

Strong communication skills – both written & verbal
Independent, organised, and efficient
Detail orientated, accurate & strong problem-solving skills
Professionalism, integrity and the ability to build long term relationships

This is a new and exciting role with a leading organisation, you will be rewarded with a competitive salary, excellent working conditions and opportunity for growth.

All communication for available positions will be directed through People in Focus, please feel free to contact Renee Hooper for further information – m 0455 485 826.

People in Focus specialise in creating employment solutions in international and domestic freight forwarding and logistics. Interviews can be scheduled at a location convenient to you.

www.peopleinfocus.com.au
www.facebook.com/PeopleinFocus