Service Specialist - Supply Chain Operations

Service Specialist - Supply Chain Operations

Job Title: Service Specialist - Supply Chain Operations
Contract Type: Full Time
Location: Sydney
Reference: 3199686
Contact Name: Renee Hooper
Contact Email:
Job Published: May 03, 2021 11:01

Job Description

Leading international supply chain provider, located in Western Sydney, is seeking an experienced Service Specialist to join their growing team. In this role you will be required to assist in the development & growth of the division & interface with customers, vendors & internal departments on the daily operational activities & handle requests to ensure complete fulfilment of services. To be considered for this role you must have prior experience in warehouse supply chain operations/customer service.
Duties & responsibilities:
  • Act act as the primary point of contact for nominated accounts
  • Assume ownership of the customer’s problem and communicate & resolve complex customer service issues
  • Facilitate special projects where required and coordinate & liaise between departments and within work groups
  • Maintain KPI's & performance goals
  • Compile reports on service levels, vendor performance & KPI’s
  • Provide recommendations & execute corrective action plans where required
  • Ensure adherence & compliance of ISO’s, quality management, safety & security at all times
  • Assist in the training & compliance of vendors, partners & internal teams
Skills & experience required:  
  • Senior Customer Service experience in supply chain operations
  • Background in Medical Devices and/or Pharma will be highly advantageous
  • Solid understanding of Ocean, Air, Transport & Warehouse products
  • Exceptional customer service and relationship building skills
  • Computer literacy in MS Office (PowerPoint, Excel, Word, and Visio)
  • Diploma in Logistics/Transport or relevant industry highly desired
  • Strong communication skills – both written & verbal
  • Independent, organised, and efficient
  • Detail orientated, accurate & strong problem-solving skills
  • Professionalism, integrity and the ability to build long term relationships
This is a new and exciting role with a leading organisation, you will be rewarded with a competitive salary, excellent working conditions and opportunity for growth.

All communication for available positions will be directed through People in Focus, please feel free to contact Renee Hooper for further information – m 0455 485 826.

People in Focus specialise in creating employment solutions in international and domestic freight forwarding and logistics. Interviews can be scheduled at a location convenient to you.

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