Customer Service / Import Operations

Customer Service / Import Operations

Job Title: Customer Service / Import Operations
Contract Type: Full Time
Location: Sydney
Reference: 2281908
Job Published: May 01, 2019 15:16

Job Description

Global Freight Forwarder located in Alexandria is seeking an experienced Import Operator - Customer Service Representative to manage a diverse portfolio of clients and develop a rewarding career. You must have international freight forwarding operations and /or customer service experience in order to be considered for this role.   

Main duties and responsibilities:

  • Receive new orders from agent or clients
  • Liaise with overseas agents to arrange the timely and cost effective shipping of cargo 
  • Liaise with and keep clients updated on shipment status where required
  • Receive documents from clients and/or overseas agents and arrange for jobs to be entered in the system by the registration team.
  • Liaise with customs brokers for customs clearance
  • Lodge Sea cargo for freight forwarding shipments
  • Issue invoices to clients and/or overseas agents
  • Check and enter cost invoices from service providers and overseas agents
  • Issue delivery orders
  • Liaise with transport dept for FCL deliveries or arrange deliveries direct with couriers for LCL & airfreight shipments.
Role Requirements:
  • Experience using EDI Cargowise 
  • Experience in import seafreight  (FCL/LCL/FCX)
  • Knowledge of or at least exposure to import airfreight will be an advantage
  • Outstanding customer service skills
  • Excellent communication skills - written and oral
  • Drivers Licence required
Are you ready to develop your current skill set with a professional and supportive employer?  For your efforts you will be rewarded with an attractive salary package plus scope for travel and career advancement.

Apply online now or for a confidential discussion contact Sharyn Waterworth on mobile 0432 990 472.

People in Focus are specialists in creating employment solutions in international and domestic freight forwarding and logistics.  Interviews can be scheduled at a location convenient for you.

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