Customer Service / Key Account Manager

Customer Service / Key Account Manager

Job Title: Customer Service / Key Account Manager
Contract Type: Full Time
Location: Sydney
Reference: 3111996
Contact Name: Sharyn Waterworth
Job Published: March 04, 2020 12:01

Job Description

Exciting opportunity to progress your customer service career with a well-established global Freight Forwarder located in Sydney’s Eastern suburbs. In the role you will be the primary support to the regional commercial team looking after client implementation, customer retention/development and continuous improvement initiatives.

Duties & responsibilities include:
  • New client implementation
  • Working with sales/customer to generate and develop SLA’s and SOP’s
  • Negotiating rates and preparing quotations
  • Customer service management from purchase order through to job invoicing
  • Build & develop existing client relationships
  • Customer & sales reporting
  • Identify continuous improvement initiatives for reporting, service or efficiencies
  • Distribute marketing & marketing intelligence reporting
Experience & skills required:
  • Previous experience working for an International Freight Forwarder
  • CargoWise or similar operating system essential
  • Proficiency in MS Office, particularly Excel
  • Strong communication skills – both written & verbal
  • Independent, organised and efficient
  • Detail orientated, accurate & strong problem-solving skills
  • Ability to build & develop relationships
You will be rewarded with a great team environment, supportive management & opportunity to grow.

Interested applicants are encouraged to apply online or for further information please contact Sharyn Waterworth - mobile 0432 990 472.
People in Focus are specialist recruiters in Freight Forwarding and Logistics roles and for your convenience interviews can be arranged at a location near you.

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