Customer Service / Import Operations

Customer Service / Import Operations

Job Title: Customer Service / Import Operations
Contract Type: Full Time
Location: Sydney
Reference: 2621105
Contact Name: Renee Hooper
Contact Email:
Job Published: March 05, 2020 14:46

Job Description

This expanding freight forwarder, located in Revesby, is seeking an experienced Import Operator - Customer Service Representative to manage end-to-end operations & customer service duties for import Air & Sea (LCL, FCL, FAK) shipments. The successful candidate must have Cargowise experience.

Duties and responsibilities include:
  • First point of contact for client enquiries
  • Building and maintaining client relationships
  • Purchase order management
  • Quotations / rate negotiations
  • Updating rates (Autorating)
  • Chasing documentation and ensuring correct paperwork is received
  • Passing documentation on for customs clearance
  • Job registration, Pre-alerts, EDO's, Underbonds
  • Monitoring cargo availability, status & check transshipments
  • Sea/Air cargo reporting
  • Paying charges / Organise EDO's
  • Organising local & interstate road & rail movements 
  • Finalising invoices to clients and overseas agents
  • Liaising with shipping lines, freight forwarders, overseas agents, customers, suppliers and internal staff 
The successful applicant should possess:  
  • Cargowise EDI experience essential
  • Prior Import Sea Operations / Customer Service experience with a freight forwarder in the Australian market 
  • Excellent communication skills, both written & verbal
  • Ability to prioritise and meet deadlines
  • Time management skills, attention to detail and proficiency
  • Ability to apply creativity and problem-solving skills
Interested applicants are encouraged to apply online or for further information please contact Renee Hooper – mobile: 0455 485 826.

People in Focus are specialist recruiters in Freight Forwarding and Logistics roles and for your convenience interviews can be arranged at a location near you.

Get similar jobs like these by email

By submitting your details you agree to our T&C's