Customer Service Representative

Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Full Time
Location: Sydney
Reference: 3017230
Contact Name: Renee Hooper
Contact Email:
Job Published: April 06, 2021 11:33

Job Description

This International Freight Forwarder is seeking to recruit a Customer Service Representative to manage a portfolio of clients and develop a rewarding career. Previous customer service experience is preferred although this role is also open to candidates who have strong import operations experience and seeking advancement into customer service. 
In the role you will be the first point of contact for client enquiries and following the shipment from order through to delivery. 

Duties and responsibilities:
  • Handling general customer enquiries and query resolution
  • P/O management & status reporting
  • Taking bookings and arranging transport
  • Formulating and submitting client quotations
  • Status reporting and updating on any industry changes
  • Providing support to the sales team
  • Attending client visits with sales staff and management as required
  • Liaising with overseas offices, internal departments, vendors and clients
Role Requirements:
  • International freight forwarding and/or customer service experience essential 
  • Computer literacy in MS Office – MS Word and MS Excel
  • Excellent communication skills – written and oral
  • Excellent customer service skills with proven relationship building skills
  • Willingness to learn and contribute to team outcomes
  • Strong attention to detail
  • Ability to prioritise and follow through
Are you ready to develop your current skill set with a professional and supportive employer? Apply online now or for a confidential discussion contact Renee Hooper on 0455 485 826. 

People in Focus are specialists in creating employment solutions in international and domestic freight forwarding and logistics.  Interviews can be scheduled at a location convenient for you.

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