Customer Service Representative

Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Full Time
Location: Sydney
Reference: 3208389
Contact Name: Renee Hooper
Contact Email:
Job Published: January 19, 2021 12:01

Job Description

International Freight Forwarder located in Riverwood is looking for an experienced Customer Service Representative to be the first point of contact for a diverse portfolio of clients and also assist and support their sales team. You must have international freight forwarding customer service experience in the Australian market in order to be considered for this role.

Duties & Responsibilities:
  • First point of contact for customer enquiries and query resolution
  • Ensure correct paperwork is received
  • P/O management
  • Shipment tracking from origin through to delivery 
  • Status/Order/Monthly reporting
  • Support sales with quotations
  • Liaising with overseas offices, internal departments, vendors and clients
Skills & Experience:
  • International freight forwarding customer service experience essential
  • Cargowise experience would be an advantage
  • Computer literacy in MS Office applications
  • Excellent communication skills – written and oral
  • Willingness to learn and contribute to team outcomes
  • Ability to prioritise and follow through
  • Attention to detail
Are you ready to develop your current skill set with a professional and supportive employer? For your efforts you will be rewarded with an attractive salary package plus scope for career advancement.

Interested applicants are encouraged to apply online or for further information please contact Renee Hooper - 0455 485 826. 

People in Focus specialise in creating employment solutions in international and domestic freight forwarding and logistics. All consultants are available by mobile, email, text and video (various options) and interviews can be scheduled via the method most convenient to you.

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