Customer Service / Operations with ref. 4018456

Global Freight Forwarder and Customs Brokerage located in the Alexandria area is seeking to recruit an Customer Service Representative and Operations Coordinator to maintain a varied portfolio of clients and develop a rewarding career. This diverse role presents an excellent opportunity to further your career in a supportive working environment.

Key Responsibilities

First point of contact for client enquiries
Maintaining client relationships, looking after them operationally
Purchase order management
Quotations / rate negotiations
Updating rates (Autorating)
Chasing documentation and ensuring correct paperwork is received
Passing documentation on for customs clearance
Job registration, Pre-alerts, EDO's, Underbonds
Monitoring cargo availability, status & check transshipments
Sea/Air cargo reporting
Paying charges / Organise EDO's
Organising local & interstate road & rail movements
Finalising invoices to clients and overseas agents

Skills & Experience

Cargowise EDI and MS Office experience is essential
Prior Operations and Customer Service experience (at least 3 years) with a freight forwarder in the Australian market would be advantageous
Excellent communication skills, both written & verbal
Ability to prioritise and meet deadlines
Time management skills, attention to detail and proficiency
Ability to apply creativity and problem-solving skills

Apply Now
If you have a strong background in freight forwarding and are ready to develop your current skill set with a professional and supportive employer we would love to hear from you. Apply online now or for a confidential discussion contact Deb Collie on 0466 444 364.

People in Focus connects talent with opportunity in the Freight, Shipping, and Logistics industries. With our industry expertise, we’ll help you chart a course for success.

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