Customer Service Representative - Exports with ref.

This International Freight Forwarder is seeking to recruit a Customer Service Representative to manage a portfolio of export clients and develop a rewarding career. Previous customer service experience is preferred although this role is also open to candidates who have strong export operational experience and seeking advancement into customer service.

In the role you will be the first point of contact for client enquiries and following the shipment from order through to delivery.

Duties and responsibilities:

Handling general customer enquiries and query resolution
Taking bookings and arranging transport
Formulating and submitting client quotations
Status reporting and updating on any industry changes
Follow through to destination
Providing support to the sales team
Attending client visits with sales staff and management as required
Liaising with overseas offices, internal departments, vendors and clients

Role Requirements:

International export operations and/or customer service experience essential
CargoWise - some knowledge preferred
Computer literacy in MS Office – MS Word and MS Excel
Excellent communication skills – written and oral
Excellent customer service skills with proven relationship building skills
Willingness to learn and contribute to team outcomes
Strong attention to detail
Ability to prioritise and follow through

Are you ready to develop your current skill set with a professional and supportive employer? Apply online now or for a confidential discussion contact Renee Hooper on 0455 485 826.

People in Focus are specialists in creating employment solutions in international and domestic freight forwarding and logistics. Interviews can be scheduled at a location convenient for you.

www.peopleinfocus.com.au