Operations / Customer Service Executive

Operations / Customer Service Executive

Job Title: Operations / Customer Service Executive
Contract Type: Full Time
Location: Sydney
Reference: 3228864
Contact Name: Sharyn Waterworth
Job Published: June 09, 2021 12:02

Job Description

Due to a sustained period of business growth, this Australian-owned freight forwarder located in Parramatta is seeking to recruit an Operations & Customer Service Executive to manage a portfolio of clients via end-to-end import (mostly) and export operations plus related customer service disciplines. You must have international freight forwarding operations and customer service experience in the local Australian market in order to be considered for this role. 

Duties and responsibilities:
  • Job registration
  • Monitoring cargo availability and clearance status
  • Cargo automation
  • Organising and lodging underbond movements
  • Finalising invoices to clients, overseas offices and third parties 
  • Monitoring movement of transhipment cargo
  • Collection and handover of delivery orders and EDO's
  • Cartage coordination 
  • Purchase order management
  • Shipment status reporting
  • Collation and distribution of commercial documentation
  • Liaising with carriers, freight forwarders, overseas offices, customers, suppliers and internal staff
Role Requirements:
  • Freight forwarding operations experience essential
  • Cargowise experience highly desirable
  • Computer literacy in MS Office applications 
  • Attention to detail and accurate data entry skills
  • Excellent communication skills - written and oral
  • Ability to prioritise, follow through and meet deadlines
  • Willingness to learn and contribute to team outcomes
  • Customer service focus
Are you ready to develop your current skill set with a professional and supportive employer? Within a short period of time you will have developed your customer service and end-to-end operational experience to a high level. For your efforts you will be rewarded with an attractive salary package plus real scope for career advancement.

Interested applicants are encouraged to apply online or for further information please contact Sharyn Waterworth – mobile: 0432 990 472.

People in Focus are specialists in creating employment solutions in international and domestic freight forwarding and logistics.  Interviews can be scheduled at a location convenient for you.

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