Customer Service / Operations with ref. 3911394

This is your chance to work with a dynamic global freight forwarder that values your expertise and supports your professional growth. As a key member of the team, you will coordinate end-to-end freight movements while providing exceptional service to our valued clients. This role blends hands-on logistics coordination with customer interaction—perfect for someone who enjoys variety and problem-solving.

Key Responsibilities:

Coordinate sea and air freight shipments from booking to delivery - for a portfolio of clients
Act as the primary point of contact for client enquiries and updates
Manage purchase orders, job registrations, pre-alerts, and EDOs
Liaise with shipping lines, transport companies, and overseas agents
Monitor cargo status, availability, and transshipment details
Ensure timely and accurate documentation for customs clearance
Finalise client and agent invoicing
Organise local and interstate road/rail transport as required

Required Skills and Experience:

Previous experience in freight forwarding operations and customer service in the Australian market
Strong knowledge of CargoWise essential
Excellent communication and customer service skills
High attention to detail and strong time management abilities
Ability to handle multiple priorities and meet deadlines
A proactive, team-oriented approach and a problem-solving mindset

Ready to take the next step in your freight forwarding career?
Apply now and join a company that values your contribution and supports your future. Apply online now or for a confidential discussion contact Deb Collie on 0466 444 364.

People in Focus connects talent with opportunity in the Freight, Shipping, and Logistics industries. With our industry expertise, we’ll help you chart a course for success.

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