Customer Service - Freight Forwarding with ref.

Are you an experienced in freight forwarding and enjoys taking ownership of shipments and building strong client relationships?

This is your chance to step into a Customer Service role with a growing logistics business.

What’s in it for you?

Work with a supportive, collaborative team
Exposure to key accounts across sea & air freight
Opportunity to combine operations with customer service & account management
Genuine career development in a business that’s expanding

About the Role In this role, you’ll manage end-to-end import operations across FCL, LCL, and Air. You’ll be the go-to person for key clients, ensuring smooth shipments, proactive updates, and first-class service.
Your day will include:

Managing import shipments from order to delivery
Coordinating with carriers, overseas agents, and local transport providers
Building and maintaining strong customer relationships
Preparing quotes, proposals, and updating client records in CargoWise
Problem solving, resolving issues, and supporting process improvements

What You’ll Bring

Experience in freight forwarding (import/export – sea & air)
Proven experience using CargoWise
Strong communication and relationship-building skills
Accuracy, organisation, and the ability to work under pressure
A proactive, energetic approach and team focus

Ready to Apply? If you’re looking for a role where you can make an impact, manage key accounts, and grow your logistics career — we want to hear from you.

The company offer a variety of employee benefits such as daily lunch provided, retail discounts, further training & development.

Apply online now or contact Sharyn O'Halloran on 0432 990 472 for a confidential chat.