Customer Service / Key Account Manager with ref.

An Australian Owned and Operated Freight Forwarder located in the CBD is seeking an experienced Customer Service/Key Account Manager, with a strong operational background, to join their team and be responsible for the end-to-end CS & Account Management for this Company's key client/s. Conveniently located close to public transport with onsite parking also available and offering a great team environment and modern office facilities.

Duties & Responsibilities:

New client implementation
Working with sales/customer to generate and develop SLA’s and SOP’s
Negotiating rates and preparing quotations
End-to-end customer service management from purchase order & import operations through to job invoicing
Build & develop existing client relationships
Customer & sales reporting
Identify continuous improvement initiatives for reporting, service or efficiencies
Distribute marketing & marketing intelligence reporting

Role Requirements:

Previous experience working for an International Freight Forwarder
CargoWise operating system essential
Proficiency in MS Office, particularly Excel
Strong communication skills – both written & verbal
Independent, organised and efficient
Detail orientated, accurate & strong problem-solving skills
Ability to build & develop relationships

The ideal applicant would be someone who has demonstrated longevity with previous employment and looking to work for an organisation that rewards commitment and dedication with a competitive salary and excellent working conditions.

Interested applicants are encouraged to apply online or for further information please contact Renee Hooper on 0455 485 826.

People in Focus are specialist in providing employments solutions in Freight, Shipping and Logistics, with interviews that can be scheduled at a location convenient for you.

www.peopleinfocus.com.au
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