Senior Customer Service Representative

Senior Customer Service Representative

Job Title: Senior Customer Service Representative
Contract Type: Full Time
Location: Sydney
Reference: 2993047
Job Published: August 28, 2019 12:15

Job Description

Exciting opportunity to take your skills to the next level in this Senior Customer Service role. The company is a well-established Global Freight Forwarder located in Banksmeadow. In the role you will be responsible for managing and developing a portfolio of established clients. You must have international freight forwarding customer service experience in the Australian market in order to be considered for this role. 

Duties and responsibilities:
  • Handling general customer enquiries and query resolution
  • P/O management
  • Shipment tracking 
  • Status reporting
  • Finalising customer invoices
  • Liaising with overseas offices, internal departments, service providers and clients
Role Requirements:
  • Customer service experience in freight forwarding environment essential
  • Cargowise experience desirable, though not essential
  • Computer literacy in MS Office applications
  • Excellent communication skills – written and oral
  • Willingness to learn and contribute to team outcomes
  • Ability to prioritise and follow through
  • Attention to detail
Are you ready to develop your current skill set with a professional and supportive employer who foster internal development and promotion. For your efforts you will be rewarded with an attractive salary package, excellent working conditions and further training. 

Interested applicants are encouraged to apply online or for further information please contact Sharyn Waterworth – mobile: 0432 990 472.

People in Focus are specialists in creating employment solutions in international and domestic freight forwarding and logistics.  Interviews can be scheduled at a location convenient for you.