Freight Forwarding Customer Service with ref.

We are currently seeking an experienced and driven Freight Forwarding Customer Service Specialist to join our client's growing team. This is a fast-paced role suited to someone who thrives on delivering excellent service, managing multiple priorities, and working collaboratively within a team environment.

Key Responsibilities:

Manage customer enquiries and provide accurate, timely freight solutions
Prepare and issue quotations, including one-off quotes for clients
Set up and maintain client rates within CargoWise
Coordinate bookings with overseas agents
Monitor shipments and provide regular updates to customers through to final delivery
Ensure proactive communication with clients and agents at all times
Follow up on bookings and resolve any issues efficiently

About You:

Minimum 3 years’ experience using CargoWise
At least 3 years’ experience in freight forwarding customer service, including:
- Quoting for regular customers
- Arranging bookings with overseas agents
- Managing shipments end-to-end
Experience in operations - import and export (sea and air)
Excellent communication skills with both customers and international agents
Highly organised with the ability to multitask and problem-solve
Proactive mindset with strong attention to detail
A team player who contributes positively to the workplace

Additional Requirements:

No planned leave in the immediate future
Available to commence ASAP

If you are a motivated professional looking to join a dynamic team where your experience and initiative will be valued, we would love to hear from you. Apply online now or for a confidential discussion contact Deb Collie on 0466 444 364.

People in Focus connects talent with opportunity in the Freight, Shipping, and Logistics industries. With our industry expertise, we’ll help you chart a course for success.

Visit us: www.peopleinfocus.com.au