Customer Service Supervisor

Customer Service Supervisor

Job Title: Customer Service Supervisor
Contract Type: Full Time
Location: Sydney
Reference: 2671964
Contact Name: Renee Hooper
Contact Email:
Job Published: March 15, 2021 17:32

Job Description

Our client is a well-established Global Forwarder who are located in Sydney's South West/M5 corridor. This is an exciting opportunity for an experienced Customer Service / Account Manager with prior experience in managing or supervising a small team to join this company and oversee the daily running of the department.  To be considered for this role, it is essential you have solid freight forwarding operational/customer service knowledge in the Australian market.

Duties and responsibilities include:
  • Supervise small team of customer service staff (includes: first point of contact, staff training & mentoring, performance management,  annual leave calendar/cover/resourcing)
  • Manage end-to-end customer service responsibilities for a core group of the company's key accounts
  • Client visits where required
  • Company/sales marketing and distribution
  • Work closely with management teams to develop, maintain & report on sales & service levels
  • First point of contact for escalated customer enquiries and query resolution
  • Liaising with overseas offices, internal departments, vendors and clients
Attributes and skills required for the role:
  • Prior experience supervising staff in customer service highly desired
  • Cargowise experience preferred (Autorating / Order Manager modules)
  • Excellent communication skills - both written and verbal
  • Efficient with the ability to prioritise and meet deadlines
  • Strong administration and PC skills
  • Customer service focussed with the ability to lead & influence
This is an excellent opportunity to develop your career with a Global organisation who offer stability and a long term career.

Interested applicants are encouraged to apply online or contact Renee Hooper on 0455 485 826 for a confidential discussion.

People in Focus are specialist in providing employment solutions in Freight, Shipping and Logistics. Interviews can also be scheduled at a location convenient for you.

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